You Want to Make Sure Your Messaging Is Right. Here’s What You Need to Start

company messaging

This article is the fifth chapter in our Digital Marketing Blueprint. Our series includes Identifying Your Marketing Problem (Step #1), Understanding Why Digital Marketing Is the Solution (Step #2), Creating a Digital Marketing Budget for Your Business (Step #3), and Getting to Know Your Audience (Step #4). Additionally, you can download the full guide here for free!

Step #5: Examining Your Key Messages

After identifying your ideal customer, it’s time to hammer out the key messages that will stand out to your customers and address their pain points.

Ideally, your company should engage in a messaging exercise. This process helps you to quickly determine your company’s values, strengths, and weaknesses, as well as a plethora of other information that helps get your leadership team on the same page.

The main messaging exercise we use at Uptick is StoryBrand. The StoryBrand method clarifies your message to prospective customers and helps them feel heard and understood. As Don Miller (the creator of StoryBrand) found out, it’s not always the best product or service that stands out—it’s the company that communicates their message the clearest to customers.

Throughout the exercise, you should examine everything from your key selling points to what you want people to feel (and not feel!) when working with your company. 

Questions should include, but not be limited to, the following:

  • What does your customer want when they work with you?
  • What do you want to be known for?
  • What sets you apart from your biggest competitors?
  • What are your customers’ biggest frustrations?

Utilizing the previous buyer persona examples, Uptick’s message to the business owner will sound a lot different than our message to the marketing director, although we are offering the same services to both clients. You will find the same is likely true for your business.

Pro tip:

Create your marketing message for each buyer persona with their specific objections already in mind. If you can address an objection before they bring it up, then you are winning!

The Bottom Line

Knowing your ideal customer is only half the battle—you need to address their pain points in a way that helps them feel heard and understood.

This article is the fifth chapter in our Digital Marketing Blueprint. Download the full guide here for free!

About Jerry

Jerry (a.k.a. ‘ol’ Presentation Eyes’) is a founding partner at Uptick and our Vice President of Business Development. Jerry has 20+ years of digital marketing experience and has worked extensively with several local businesses, from dental practices to retail stores. Over his career, Jerry has worked with businesses, big and small, including brands like Target, Wells Fargo, and Coca-Cola United. He has also been engaged in several speaking events, presenting at the American Marketing Association, American Advertising Federation, and for chamber of commerces across Alabama.

See more articles from Jerry Brown