We Believe In Our Amazing People

Job Title: Account Manager

Job Type: Full-Time / Salaried

Reports To: Senior Account Manager

Account Manager:

The primary goal of this position is to provide incredible client experience by developing a relationship with clients, providing general insight into the services the client might have questions about, and making sure client projects are on track.

This is accomplished through:

• Weekly meetings with designated MC to dive deeper into questions/concerns about clients and report clients that need more oversight from MC
• Monthly/quarterly meetings with clients (unless otherwise requested) to answer questions, provide oversight on services(approvals, basic reporting, etc.), and personal touch points like attending open houses or networking events
• Create addendums for strategy changes and upsells and send them to the client for approval.
• Identify potential business opportunities within existing client relationships.
• Reconcile services billed with services provided, and communicate with internal staff to make sure the client’s budget and billing match the services provided
• Basic Project Management that the Support/Onboarding Specialist does not cover
• Regular Communication with Clients over Email/Phone

Skills Needed:

• General understanding of digital marketing & business strategy
• General understanding and experience of GA4, Whatagraph, and various Ad platforms
• Excellent communication and customer experience skills
• Time management and detail orientation

The Best AM’s Will:

• Be detail-oriented enough to stay on top of client communication and projects, while also not getting lost in the weeds of a to-do list. Prioritization is key
• Remain focused on the client experience and modify meeting cadence and communication to the needs of each client
• Be a kind and clear communicator with all internal teams, providing effective feedback that leads to solutions and progress, rather than bogging down systems and processes

Are you ready to apply? Please send your cover letter and resume to careers@uptickmarketing.com.

If you don’t find a position that matches your interests, feel free to upload your resume here. If your qualifications align with future openings, we’ll reach out to you directly.